Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Redcliffe Imaging Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Redcliffe Imaging’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 21 Dragon Court, Crofts End Road, Bristol BS5 7XX. Our company registration number is 1661846, Bristol. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: your name, address and email address.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Prices

All prices quoted exclude delivery and VAT which will be added at the current rate. Prices quoted for graphics are subject to sight of the artwork, we reserve the right to requote for work where retouching, scanning or artwork amendments are required. Where a guaranteed deadline has been agreed, subject to artwork received by a specific time, we reserve the right to requote if the artwork is not received by the agreed time. No print work will commence without client approval being given.

Payment

We accept payment by the following methods - all major credit and debit cards (except American Express), BACS payments.

We are happy to set up 30 day accounts for clients wishing to use Redcliffe Imaging's service regularly. We would require at least 2 credit references from suppliers prior to giving you an account. You can request an account application form by emailing us accounts@redcliffe.co.uk or telephone 0117 952 0105.

Delivery

Offers of Free Delivery to the UK is exclusive to web orders received through our payment server and only one delivery address in the UK. All other orders will be subject to normal delivery charges.

We offer a professional delivery and tracking service using ParcelForce, UPS or alternative carrier. To help us ensure your order delivery arrives safely and on time we require a full delivery address including postcode, the name of the recipient and a contact telephone number (Mobile preferable). For UPS or Parcelforce you will be emailed with a confirmation of the delivery address details and a tracking number to monitor the progress of the delivery and view "proof of delivery" details.

IMPORTANT - Please Open & Check Packages Within 24 Hours Of Receipt

In the unlikely events of goods being received damaged in transit, please ensure the recipient checks the package and signs for the goods as "damaged".

Should there be a problem with the package or its contents, please contact us immediately. No claims for damaged goods will be accepted outside this time. (This does not affect any guarantee for faulty goods due to manufacture)

Cancellation Rights and Returns

Under the Distance Selling Regulations consumers have fourteen working days, commencing the day following delivery, to exercise their right to cancel an order.

If you wish to cancel your order, then please contact Tom Chard (manager) - email tom@redcliffe.co.uk or telephone 0117 952 0105. We will liaise with you to arrange collecting your order and we will bear the cost of this collection. Please note that you must take reasonable care of the product while in your possession.

The right to cancel does not apply to the following: business to business contracts, posters, large format graphic prints, fine art prints and any other custom printed item.

Any hardware items to be returned. for any reason (other than faulty items), will be subject to a carriage charge and a 25% restocking charge; providing the goods are in the original packaging and stock condition.

Complaints Procedures

We take great pride in all the work we produce and have a thorough understanding of the materials and systems we use. This ensures that we receive a mimimal level of complaints in relation to the number of orders we handle.

Should you experience any problem or difficulties then please contact George Burr (director) - email george@redcliffe.co.uk or telephone 0117 952 0105. We will do our utmost to resolve any problem to your satisfaction.

Hire Equipment

Once accepted, our hire quotation becomes a firm order and is thus subject to a cancellation fee as follows: confirmed orders cancelled within 14 days of the event - 25% of hire charge, confirmed orders cancelled within 7 days of the event - 50% of hire charge, confirmed orders cancelled within 7 days of the event - 100% of hire charge, payable within 7 days of cancellation.

Only use hook velcro to attach graphics onto the exhibition stands. Do not use BlueTac, staples or any other method as this may damage the material.

Hired equipment will remain the property of Redcliffe Imaging Ltd at all times and the client is responsible for the safe keeping and maintenance of the equipment in good condition whilst in their possession.

Costs will be incurred if there is evidence of damage to any piece of hired equipment. The client must notify Redcliffe Imaging Ltd in writing, within 24 hours of the event, any damage to or loss of the equipment.

Redcliffe Imaging Ltd accept no responsibility for penalties incurred, loss of earnings, damages or any other perceived or actual loss due to late delivery of hired goods.

For more information or advice on these terms call Tom Chard on (0117) 952 0105.