Print Order Returns Policy
100% Guaranteed Satisfaction
Redcliffe Imaging takes pride in producing only the best quality prints and we are confident that you will be delighted with your fine art print order.
For this reason, you can order confidently knowing we offer a 30 Day, 100% Money Back Guarantee.
Please contact us should you have any questions or experience any problems and we will do our utmost to resolve any problem to your satisfaction. We are here to help you with questions or queries you may have.
Please call us on 0117 952 0105 or e-mail - support@redcliffe
Requesting a Replacement or Refund
If contacted within 30 days of the original order date, Redcliffe Imaging will either replace or refund any print or product that is deemed unsatisfactory by the customer; except in the cases when Redcliffe Imaging has expressed concern to the customer over image quality issues such as poor resolution or potential tonal problems with the image prior to printing.
And if we can’t make it right we want you to still feel that you were at least dealing with a reputable company that puts you, the customer first. In order to request a replacement or refund, please contact our customer service department so that we can assist you.
Please call us on 0117 952 0105 or e-mail - support@redcliffe
Instructions For Damaged Prints
If a print is damaged during shipment, please contact our customer service department so that we can make the appropriate arrangements to have the damaged prints replaced or refunded. To expedite the process please take some photos of the damaged prints or packaging. These photos will be used for submittting an appropriate claim to the shipping carrier as well as for our own internal use.